IT Technical Support (HK$21k)



  • Responsible for 1st/2nd level technical support for VIP Clients and senior management
  • Perform technical support and consultation services for client office application, such as Microsoft O365, Office, Outlook, Blackberry, MobileIron and telecommunication devices
  • Provide support services and end user training for senior management on IT equipment such as desktop, notebook, Blackberry and mobile devices
  • Carry out MAC (Move/Add/Change) services for desktop PC, notebook, printers, and Industrial grade peripheral devices
  • Configure and setup computers and A/V equipment for meetings
  • Organize, setup and support video conferences across a range of platforms
  • Liaise with third-party vendors for the solution and service related problems.
  • Monitor and quality control the solution progress
  • Prioritize and manage the senior management support queue
  • Analyze, research and resolve technical problems and escalate to support tiers when needed
  • Conduct asset management and equipment control


  • Higher Diploma in Computer Science or above
  • With 3 - 4 years of relevant work experience in sizeable company
  • Proficient in Microsoft Windows 10, Microsoft O365, BlackBerry, MobileIron, iOS and Android mobile devices
  • Good knowledge in OA, email, networking, wireless peripheral, A/V equipment and mobile devices
  • Customer-oriented with excellent interpersonal skill
  • Ability to build trust and strong working relationships with teams and end users
  • Good command of both written and spoken Chinese and English

If you would like to learn about this opportunity, please email your updated CV at career3@ or APPLY now!