Customer Service Officer

僱主資料

A-1 Bakery Co., (HK) Limited

公司用戶

A-1 BAKERY CO., (HK) Limited is striving for the best quality of products and service since the very first store opened in Osaka, Japan 1948. We are dedicated to bring natural and healthy products ...了解更多

招聘資料

Responsibilities:

  • Handle inquiries and customer complaints received by phone, by email or other official channels
  • Response to inquiries or complaints in a professional manner
  • Liaise with internal departments to solve customer problems or investigate the complaint cases
  • Deliver quality customer service including membership enrollment follow-up such as VIP cards processing
  • Provide supports to Operation and Customer Service team such as reply shop staff's inquiries, data entry, report preparation, etc.
  • Any other tasks assigned by supervisor

 Requirements:

  • Higher Diploma or above;
  • Minimum 2 - 3 years relevant work experience;
  • Positive attitude and good interpersonal skills
  • Customer-oriented, honest, responsible, detail-minded;
  • Fluent in Cantonese and English and fair in Mandarin;
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing. 
提防求職陷阱

申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。

不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。

按此了解更多提防求職陷阱的資訊。

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