Customer Service Officer
Employer Info
A-1 Bakery Co., (HK) Limited
Company User
A-1 BAKERY CO., (HK) Limited is striving for the best quality of products and service since the very first store opened in Osaka, Japan 1948. We are dedicated to bring natural and healthy products ...Know more
Job Info
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Responsibilities:
- Handle inquiries and customer complaints received by phone, by email or other official channels
- Response to inquiries or complaints in a professional manner
- Liaise with internal departments to solve customer problems or investigate the complaint cases
- Deliver quality customer service including membership enrollment follow-up such as VIP cards processing
- Provide supports to Operation and Customer Service team such as reply shop staff's inquiries, data entry, report preparation, etc.
- Any other tasks assigned by supervisor
Requirements:
- Higher Diploma or above;
- Minimum 2 - 3 years relevant work experience;
- Positive attitude and good interpersonal skills
- Customer-oriented, honest, responsible, detail-minded;
- Fluent in Cantonese and English and fair in Mandarin;
- Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing.
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