Senior Guest Services Officer / Guest Services Officer (Full-time and Part-time)


Butterfly Hospitality (HK) Limited


At Butterfly Hospitality Group (BHG), our mission is to always improve and create hospitality products that are at the forefront of innovation and creativity. More importantly, we create brands tha...了解更多


Roles and Responsibilities:

  • Responsible for various front office duties, including greeting guests and processing check-ins and check-outs in a courteous and efficient manner;
  • Provide guests with exceptional service and engage them in delightful conversations;
  • Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
  • Ensure effective cross-departmental communication to achieve operational effectiveness; and
  • Perform any ad hoc assignments as required


  • Preferably with relevant experience in hotel / service industry. Fresh graduates will also be considered;
  • Passionate about connecting with people and creating new guest experience;
  • Pleasant, customer-oriented with excellent interpersonal skills;
  • Good communication skills and high level of proficiency in both English and Chinese;
  • Candidate with more experience will be considered for the role of Senior Guest Services Officer.

We offer 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary via email: or or click Apply now.

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