Customer Services & Technical Support Officer 客戶服務及技術支援專員
僱主資料
招聘資料
工作内容:
- 負責與客人以電話或電郵溝通了解支援需要
- 疑難排解並為客人提供技術支援服務
- 更新服務登記及進度
工作要求:
- 中五或以上
- 熟悉電腦和互聯網服務的基本知識
- 性格開朗,電話溝通良好,成熟獨立
- 精通MS Office和中文文字處理
- 7X24 輪班工作(提供每月津貼)
- 每週工作 5 天
- 歡迎應届畢業生
人才福利:
- 有薪年假13天另加3日特別假 (生日假、家庭關顧假及入職週年紀念假)
- 有薪婚假、產假及侍產假
- 免費寬頻及人才優惠
- 年終酌情性花紅
- 完善醫療及人壽保險
- 專業在職培訓
- 良好晉升機會
What efforts you need to make for this role?
- Responsible for answering customers’ inquiries over the phone or email
- Troubleshoot for fault case and provide technical support to customer
- Data entry and updates for service registration
- Prepare reports for management’s review
Let’s check if you are/have...
- Form 5 or above
- Basic knowledge on computer system and internet service is a big advantage
- Pleasant with good telephone manner, mature and independent
- Proficient in MS Office applications and Chinese word processing
- Shift duty (with monthly allowance provided)
- Work 5 days a week
- Immediate available is highly preferred
- Fresh Graduate will also be considered
What you get in return…
Apart from competitive salary package and benefits, in HKBN, you will work flexibly under our Talent-first culture and we uphold LIFE-Work Priority. Examples of our flexible initiatives:
- Half Day Off Friday once a month (compensation leave for Talents who work on shift)
- Half Day Off on Festival Eve (compensation leave for Talents who work on shift)
- Unique leaves arrangement: Family-care leave, Anniversary leave, Bonus leave, Volunteer leave, Sabbatical leave, etc. (17days)
- Comprehensive medical and life insurance coverage
- Upgraded maternity leave and paternity leave
- Discounted Talent plan offers including broadband and mobile plans and other promoted products
- Year-end discretionary bonus
申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」,又「人工高、福利好」的招聘廣告,應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。