Customer Officer, Premium Servicing <<全職新人獎金$6000>>


HKT Services LTD


About HKT Consumer Business Group A member of HKT, the market’s only quadruple-play experience provider, the Consumer Business Group offers an array of telecommunications and smart living products ...了解更多


Your role

- Provide an professional customer service to our premium customer;
- Handle customer inquiries and resolve customer disputes or complaint cases
- Summarize, analyze and identify issues from customer cases
- Provide recommendation from customer perspectives for Team Manager/Sales Manager in order to enhance the team work quality and efficiency
- Implement on-going service improvement initiatives

To succeed in this role

- Certificate holder or above
- Strong business sense with good customer service and problem solving skills
- Fluent English and Chinese communication skills would be essential
- Customer-oriented, good telephone manner & problem solving skill
- Proficient in MS Excel, Word, PowerPoint and Chinese word processing
- Required shift and holiday work

*$6000新人獎金 "受有關條款約束"

有關招募詳情請WhatsApp 6392 5242 或致電3922 6540 / 3922 6514 查詢


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We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to or WhatsApp 6392 5242 for enquiries.

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (, a copy of which will be provided immediately upon request.