Technical Support Analyst [ Mon-Fri 0800-1800 (3 shifts) ]

Job Responsibility

- Provide level 1 support to associate

- Handle internal IT support hotline

- Provide daily event support and meeting room setup

- Monitor the meeting and computer room facilities to support business operation

- Support IT hardware/software upgrade, deployment and system migration activities

- Raise incident ticket and service request for support issue

- Follow up open ticket and work closely with IT partners from India, US and Hong Kong to resolve issue before SLA is breached

- Escalate support issue when required

- Execute assigned IT project tasks

- Maintain the standard PC configurations and the OS image

- Maintain records of IT assets (for hardware and software, from acquisition to disposal) and inventory report to management

- Liaise with vendors for HW/SW procurement, maintenance service and contract renewal

- Handle invoices, maintain payment records and work closely with finance team to settle payment

- Report abnormal usage and cost on billing and resolve them with vendors

- Maintain documentation and support knowledgebase

Job Requirement

- Diploma or above in related field (CS, IT, MIS, etc.) or equivalent experience

- At least 2 years related experience 

- Possess general technology knowledge, including Windows/MAC OS, MS Office/Office 365, Active Directory, Printer/Copier/MFD, Audio/Video Equipment, Networking LAN/WAN/WIFI (Cisco Technology), IP Telephony (Cisco IP Phone), Mobile Device Management (MS Intune), Software Deployment tools (SCCM), PC/Mobile device, PC Imaging, Computer Room Facilities, IT Asset Management

- Team/Customer-oriented attitude and working style

- Good communication skills

- Good problem-solving skills

- Able to work independently with minimum supervision

- Able to work under pressure

- Occasionally travel to Mainland China branch office may be required

- Fluent in both spoken and written English and local language

We offer attractive & competitive remuneration package & fringe benefit. Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hro.admin@ecfix.com with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.