Phone Banking Officer / 銀行客戶服務主任 (電話理財)
僱主資料
Eagle Partners (International) Co., Limited
公司用戶
Eagle Partners (International) Company Limited is a consultancy firm established and managed by seasoned Human Resources professionals. We operate across the private and public sector, dealing with...了解更多
招聘資料
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Responsibilities:
- Handle inbound calls from clients with a smile in your voice
- Identify and assess client's needs and offer appropriate banking products and services
- Process banking transactions and provide relevant information to clients
- Resolve customer complaints and escalate issues when necessary
- Maintain accurate records of customer interactions and transactions
Requirements:
- A pass in 5 subjects for HKCEE or HKDSE including Maths, plus Chinese or English, or above
- Excellent communication and interpersonal skills & fluent in Cantonese, English and Mandarin
- Ability to provide excellent customer service over the phone and to work under pressure
- Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week.
- Applicants with prior customer service experience, and holding either an investment (HKSI 1,7,8) or insurance license (IIQE 1, 2, 3), will be considered for a Senior Wealth & Personal Banking Executive role.
- Open to fresh graduates, banking experience is not a must.
職責：
- 處理客戶的來電諮詢，提供高質素服務
- 聆聽並理解客戶需要，以提供適合的產品及服務，解決他們的疑慮
- 處理銀行交易，並向客戶提供相關資訊
- 跟進客人意見或投訴，並在必要時提供更多的解決方案
- 確保交易過程中準確無誤，並保留相關紀錄
要求：
- 於香港中學文憑 或 香港中學會考 考試中取得五科合格成績，當中包括主科 中文，英文及數學
- 良好的溝通和人際交往技巧，操流利的廣東話，英語和普通話
- 能透過電話服務提供優質的客戶服務及能於壓力下工作
- 每週五天工作時間，可輪班，包括早上，晚上，週末和公眾假期。
- 具有客戶服務經驗者優先，持有投資（HKSI 1,7,8) 或保險牌照（IIQE 1,2,3) 的申請人將被考慮為高級財富和個人銀行主管。
- 無須相關銀行經驗，歡迎應屆畢業生
提防求職陷阱
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。