Phone Banking Officer / 銀行客戶服務主任 (電話理財)

Responsibilities:

• Handle inbound calls from clients with a smile in your voice
• Identify and assess client's needs and offer appropriate banking products and services
• Process banking transactions and provide relevant information to clients
• Resolve customer complaints and escalate issues when necessary
• Maintain accurate records of customer interactions and transactions
  

Requirements:

• A pass in 5 subjects for HKCEE or HKDSE including Maths, plus Chinese or English, or above
• Excellent communication and interpersonal skills & fluent in Cantonese, English and Mandarin
• Ability to provide excellent customer service over the phone and to work under pressure
• Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week.
• Applicants with prior customer service experience, and holding either an investment (HKSI 1,7,8) or insurance license (IIQE 1, 2, 3), will be considered for a Senior Wealth & Personal Banking Executive role.
• Open to fresh graduates, banking experience is not a must. 

職責：

• 處理客戶的來電諮詢，提供高質素服務
• 聆聽並理解客戶需要，以提供適合的產品及服務，解決他們的疑慮
• 處理銀行交易，並向客戶提供相關資訊
• 跟進客人意見或投訴，並在必要時提供更多的解決方案
• 確保交易過程中準確無誤，並保留相關紀錄
  

要求：

• 於香港中學文憑 或 香港中學會考 考試中取得五科合格成績，當中包括主科 中文，英文及數學
• 良好的溝通和人際交往技巧，操流利的廣東話，英語和普通話
• 能透過電話服務提供優質的客戶服務及能於壓力下工作
• 每週五天工作時間，可輪班，包括早上，晚上，週末和公眾假期。
• 具有客戶服務經驗者優先，持有投資（HKSI 1,7,8) 或保險牌照（IIQE 1,2,3) 的申請人將被考慮為高級財富和個人銀行主管。
• 無須相關銀行經驗，歡迎應屆畢業生