Customer Service Representative
E.C. Fix Technology Limited
公司用戶
E.C.Fix Technology Limited One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repairing and supporting services to original equipm...了解更多
Responsibilities:
- Handle customer complaints, troubleshoot technical issues, and resolve problems effectively and efficiently.
- Provide product information, technical support, and assistance to customers in a professional and courteous manner.
- Document customer interactions and transactions accurately in the system.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Identify and report common customer issues or trends to improve overall customer satisfaction.
Requirements:
- Excellent verbal and written communication skills in Cantonese, Mandarin and English
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Solid technical aptitude and willingness to learn about mobile products and services.
- Previous customer service experience is preferred but not required.
- Flexibility to work during the following hours: 11:00-20:00 (8 hrs and 1 hr lunch), shift rostor, six days holiday per month.
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。