Guest Services Manager / Guest Services Supervisor
僱主資料
Butterfly Hospitality (HK) Limited
公司用戶
At Butterfly Hospitality Group (BHG), our mission is to always improve and create hospitality products that are at the forefront of innovation and creativity. More importantly, we create brands tha...了解更多
招聘資料
Roles and Responsibilities:
- Responsible for various front office duties, including on-day room sales and night audit management;
- Act as a shift leader of front desk and duty manager of the hotel.
- Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;
- Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
- Carry out room inspection for VIP;
- Handle guests’ complaints and emergency situation in a professional manner;
- Provide on the job training to frontline staff;
- Ensure effective cross-departmental communication to achieve operational effectiveness; and
- Perform any ad hoc assignments as required.
Requirements:
- Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred;
- With 2-3 years experience in the role of Front Desk Supervisor / Assistant Manager;
- Passionate about connecting with people and creating new guest experience;
- Possession of good leadership, presentation and organizational skills;
- Mature, pleasant, detail-minded, customer-oriented with excellent interpersonal skills;
- Good communication skills and high level of proficiency in both English and Chinese;
- Candidate with less experience will be considered for the role of Guest Services Supervisor.
We offer 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary via "Apply now".
(Data collected will be used for our recruitment purpose only)
提防求職陷阱
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。