Customer Services Officer (Overnight Shift)

Responsibilities:

• Provide service support to customer enquiries/instructions, aftersales support to credit card products.
• Handle customer enquiries from incoming call, outbound call and email on credit card products.
• Follow up customer's complaint.
• Perform other ad hoc duties as assigned.

Requirements:

• F.5 or Diploma above.
• 1 years of customer services experience, preferably in banking, call centre, or credit card business.
• Detail-minded and customer-oriented.
• Proficient in spoken English, Chinese, and Mandarin.
• Excellent interpersonal and communication skills.
• Short notice is preferred.