客戶服務員（傳呼）
僱主資料
Trinity Medical Imaging Center Limited
公司用戶
Trinity Medical Imaging Centre (Established in May 2016) offers a wide range of premier medical imaging services in Hong Kong. Our mission is to provide premier quality affordable health care serv...了解更多
100人
招聘資料
此招聘已經結束，按此搜尋相關職位。
Responsibilities:
- To improve and uplift service qualities
- Manage and coach call team to handle customers' order, inquiry or complaint
- Delivers quality mechanism and the measuring criteria to frontline service
- Work with different team to main a smooth daily operation
- Prepare monthly reports for management review
- Manage and assist in all ad hoc assignments as assigned
Requirements:
- S6 /DSE level or above
- Minimum 2 years' relevant experience in customer service (Medical / Healthcare industry is preferred but not must)
- Strong competency working with CRM platforms to resolve customer issues
- Experience in leading teams in contact centre or fast-paced customer resolution environment highly desirable
- Customer-first service attitude, positive and strong communication skills
- Good command of written and spoken English, Chinese and Mandarin
主要職責：
- 處理一般呼叫中心職責 (包括來電、手機通訊應用程式之訊息和快遞安排);在中心提供良好的客戶服務;
- 確保以專業的方式處理電話和電子郵件;
- 解答及跟進病人的查詢和預約;
- 協助完成主管交辦的臨時任務
職位要求：
- 中六或以上程度
- 有相關客戶服務工作經驗(醫療/保健行業優先考慮)
- 懂CRM客戶關係管理系統處理客戶問題
- 以客戶為先的態度、正面和良好溝通技巧；能講廣東話、英文和普通話會優先考慮
- 帶領團隊經驗者優先考慮
Please send your resume with expecxted salary to hr@trinitymedical.com.hk
提防求職陷阱
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。