客戶服務員（傳呼）

Responsibilities:

• To improve and uplift service qualities 
• Manage and coach call team to handle customers' order, inquiry or complaint 
• Delivers quality mechanism and the measuring criteria to frontline service 
• Work with different team to main a smooth daily operation 
• Prepare monthly reports for management review 
• Manage and assist in all ad hoc assignments as assigned  

Requirements:

• S6 /DSE level or above 
• Minimum 2 years' relevant experience in customer service (Medical / Healthcare industry is preferred but not must) 
• Strong competency working with CRM platforms to resolve customer issues 
• Experience in leading teams in contact centre or fast-paced customer resolution environment highly desirable 
• Customer-first service attitude, positive and strong communication skills 
• Good command of written and spoken English, Chinese and Mandarin  

主要職責： 

• 處理一般呼叫中心職責 (包括來電、手機通訊應用程式之訊息和快遞安排);在中心提供良好的客戶服務; 
• 確保以專業的方式處理電話和電子郵件;  
• 解答及跟進病人的查詢和預約; 
• 協助完成主管交辦的臨時任務 

職位要求：

• 中六或以上程度 
• 有相關客戶服務工作經驗(醫療/保健行業優先考慮) 
• 懂CRM客戶關係管理系統處理客戶問題 
• 以客戶為先的態度、正面和良好溝通技巧；能講廣東話、英文和普通話會優先考慮 
• 帶領團隊經驗者優先考慮  

Please send your resume with expecxted salary to hr@trinitymedical.com.hk