Helpdesk hotline support
僱主資料
Long Data Technology Limited
公司用戶
Long Data is a one-stop IT solutions provider in Hong Kong and Macau. Our mission is to provide offer the best IT solutions to our customers. Our client includes leading organizations from a wide r...了解更多
招聘資料
Job Description
- Handle incoming calls & emails with ISO9001 standard
- Handle the calls with ticketing system
- Provide customer service manner to users with effective communicatin
- Provide remote guidance to users if needs
- Provide general training to users if need
- Assist the Helpdesk regular update/reviews tasks
- Escalate unresolved issues to 2nd level support or supervisor
提防求職陷阱
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。