Helpdesk hotline support
Employer Info
Long Data Technology Limited
Company User
Long Data is a one-stop IT solutions provider in Hong Kong and Macau. Our mission is to provide offer the best IT solutions to our customers. Our client includes leading organizations from a wide r...Know more
20Person(s)
長沙灣青山道483號再發工廠大廈5樓AJob Info
Job Description
- Handle incoming calls & emails with ISO9001 standard
- Handle the calls with ticketing system
- Provide customer service manner to users with effective communicatin
- Provide remote guidance to users if needs
- Provide general training to users if need
- Assist the Helpdesk regular update/reviews tasks
- Escalate unresolved issues to 2nd level support or supervisor
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