Representative I, Member Relations

POSITION SUMMARY STATEMENT 

This position is key-person to communicate with our members, in order to provide accuracy information, quality member services as well as understand the needs of members.

Reporting to: Assistant Manager, Member Services 

 

ORGANIZATIONAL RELATIONSHIPS

Interacts with all levels throughout organization; members, customers, and vendors.

 

DETAILED RESPONSIBILITIES/DUTIES: List the expectations for each job responsibility including quality and quantity standards to which the incumbent is required to perform and receive a rating for during the Performance Appraisal. 

• Act as a Company Ambassador to foster and strengthen the cordial partnership relations between the Company and the Members
• Provides and maintain quality and professional services to members by promptly answering enquiries from local and overseas member, giving correct advice and assistance to members.
• Process all kind of local and international orders from Members.
• Assistant supervisor to resolve member’s complaints.
• Undertake any ad-hoc tasks as assigned by the team from time to time
  
  
  Skills/Education/Experience:
• Diploma holder and above
• 1 years’ working experience as customer service role is an advantage
• Excellent communication and interpersonal skills 
• Good command of spoken Cantonese, English, Mandarin
• Proficiency in MS office application, Chinese word processing (min. 35 words/min)
• Customer oriented with detail-minded, good problem solving, interpersonal and communication skills
• Willingness to be flexible in working hours and expected to work overtime as well as non-working day
• The ability to work under deadline pressure while maintaining a positive, professional attitude in a very fast-paced environment