Supervisor, Warehouse & Logistic Operation

THE ROLE: 

This position is responsible to oversee Warehouse & Logistics Operations in the market, work with 3PL Partners to ensure reliable & efficient distribution services to our members as part of the Distribution & Logistics team. The role is primarily responsible for Warehousing, Logistics & Inventory Control

HOW THIS ROLE WOULD CONTRIBUTE: 

Warehouse Operations
• Remotely supervise 3PL Warehouse & Logistics Operations to consistently ensure KPIs are being met
• Work with 3PL Partners to manage inventory storage & processing of Pickup / Home Deliveries at Warehouses & Access Points (3PL & self managed) with high service standards to the Members
• Ensure all Warehouse & Access Points locations (3PL & self managed) are compliant with local regulatory & company Quality Requirements, internal policies for Storage / Handling & Distribution of Herbalife Products.
• Collaborate with both internal departments, external partners to troubleshoot, implement process improvements resolve any logistical issues , close Audit findings (IA, SOX, Quality) & support execution of cross functional projects

Logistics / Transportation Operations
• Work with 3PL on ensuring regular transportation requirements are met for supply of Herbalife Products to Members & Stock Points, including special deliveries
• Timely clearance of overseas shipments through approved clearing agent and liaison with third party logistics provider to ensure smooth order flow to Distributors.
• Monitor un-delivered / return shipments & work with Member Services on complaint resolution  

Inventory Control
• Ensure execution of Weekly Cycle Counts & Annual Physical Counts for all inventory locations & sub inventories in the market as per Global / APAC physical count policy & that all count variances will be verified and documented & approved prior to adjustments being posted in Oracle
• Achieve inventory accuracy with proper controls at all Herbalife Inventory storage locations
• Conduct Monthly reconciliation between Oracle & 3PL WMS for locations that are not completely managed by Oracle  

Transaction Control
• Review Oracle transaction to ensure all transactions were performed in line with Global policy and SOP reconciled on a weekly basis & effective controls in place if 3PL is allowed to manage Oracle
• Ensure all transactions should be reconciled daily to ensure 100% matched between Oracle and WMS.
• Ensure proper Shelf Life & Expiry Date (SLED) Management & timely Disposal of offshelf is followed to mitigate risk of shipping off-shelf/ expired products to members.

Others
• Work with GTS to trouble shoot issues with Oracle / interface impacting Warehouse KPIs
• Support Herbalife Events / Promotions as and when required
• Verify usage and 3PL billing accuracy before submission of Payment requests

WHAT’S SPECIAL ABOUT THE TEAM:
The Distribution & Logistics team is dedicated, passionate, highly motivated, hands on, result oriented, very collaborative, good at managing change & solution driven. Though the local country Distribution & Logistics (D&L) Team has a direct reporting line to Regional D&L , they are expected to work closely with the country business & cross functional teams to deliver high levels of performance to support members.

SUPERVISORY RESPONSIBILITIES:
Responsible for supervising 3PL Warehouse & Logistics Partners, Suppliers, etc

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: 

• 5-10 years working experience in Supply Chain / Distribution Operations with minimum 2-3 years in a supervisory / management role
• Strong Leadership skills along with the ability to function as an effective team member, ability to interact effectively with all levels & work well in a moderate stressful environment
• Good communication skills in English ( both Oral & Written ), presentation and reporting skills. Bilingual as native speaker for local market
• Result Oriented with ability to carry out responsibilities with minimum supervision , direction
• Good time management , multi-tasking skills with ability to prioritize works , project management, strong analytical, planning & negotiation skills.
• Good organizational, problem solving skills with the ability to adapt as the external environment and organization evolves.
• Strong Computer skills including experience with inventory management systems and ERP software like Oracle is a preference. Any industry certificate is a plus
• Good Understanding of Local Regulations impacting Product Storage & Distribution
• Innovation / Solution Driven for process improvement

Education
• Bachelor’s degree in business administration / business science and/or Logistics
• Educational background in Supply Chain Operations / Logistics or certification would be an advantage