Motorcycle Operations Supervisor / Manager

Job Summary

We are hiring an experienced Motorcycle Operations Supervisor / Manager to oversee daily operations of our Hong Kong Showroom and Service Centre. The role covers sales support, aftersales service, logistics, and compliance. We are looking for a hands-on leader who ensures operational efficiency, strong customer service, and effective team management.

Responsibilities

• Manage day-to-day operations across sales, service, and logistics.
• Oversee sales and aftersales processes, including handovers, service scheduling, and warranty cases.
• Supervise inventory control: stock-in/out, audits, and reconciliations.
• Coordinate with finance on invoicing, payments, and cost tracking.
• Handle government-related procedures: homologation, type approval, licensing, compliance.
• Lead the operations team: task allocation, training, and performance monitoring.
• Support the sales team in meeting targets and service standards.
• Prepare reports on service performance, inventory, and key metrics.
• Implement process improvements to streamline operations.
• Coordinate with internal teams and external vendors to support business needs.
• Resolve operational issues and customer concerns professionally
• Report to management on operational status and risks.

Qualifications & Skills

• Minimum 2 years’ experience in operations or service centre management; automotive sector preferred.
• Bachelor’s degree in Business, Operations, Logistics, or related field preferred.
• Proven team leadership and workflow management experience.
• Customer service background with strong issue-resolution skills.
• Familiar with inventory and service management systems.
• Strong organizational, problem-solving, and communication skills.
• Proficient in English and Cantonese (spoken and written).
• Adaptable in a fast-paced, changing environment.
• Valid motorcycle license is an advantage, but not required.

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職位簡介

本公司現誠聘 電單車營運主管／經理，負責管理香港陳列室及服務中心的日常營運工作。職責範圍包括銷售支援、售後服務、物流及合規管理。我們正在尋找一位具領導能力、實幹並能確保營運效率、優質客戶服務及團隊管理成效的專業人士。

主要職責

•　管理銷售、售後服務及物流等日常營運工作
•　監督銷售及售後流程，包括車輛交付、服務排期及保養／保用個案
•　負責庫存管理：入庫／出庫、盤點及帳目對賬
•　與財務部門協調開票、付款及成本監控
•　處理與政府相關程序，如型號認證、登記、領牌及合規事項
•　帶領營運團隊，包括工作分配、培訓及績效監察
•　支援銷售團隊達成目標及維持高水平服務標準
•　編製服務表現、庫存及主要營運指標報告
•　推行流程優化措施，以提升營運效率
•　與內部部門及外部供應商協調，支援業務發展
•　專業地處理營運問題及客戶投訴
•　定期向管理層匯報營運狀況及潛在風險

任職要求及技能
•　具最少 2 年營運或服務中心管理經驗；具汽車行業經驗者優先
•　擁有工商管理、營運管理、物流或相關學科之學士學位者優先
•　具備領導團隊及管理工作流程的實際經驗
•　具備優秀客戶服務及問題解決能力
•　熟悉庫存及服務管理系統操作
•　具良好組織力、分析力及溝通技巧
•　良好中英文書寫及會話能力（粵語及英語）
•　能適應快節奏及不斷變化的工作環境
•　持有電單車駕駛執照者優先（非必要） 

Interested in joining our Hong Kong team?

Complete your application here: https://forms.clickup.com/3737068/f/3j1fc-79598/EIVS9CMWOAHI9V7TVB