Supervisor (Customer Services)

Cathay Cargo Terminal operates one of the world's most advanced air cargo terminals, offering world-class cargo handling services for Cathay Cargo and other international airline customers operating at Hong Kong International Airport. 

As the Supervisor (Customer Services), you will supervise the day-to-day operations in accordance with the services standards and ensure safety and regulatory requirements are fulfilled. 

Key Responsibilities:

• To implement the agreed operations procedures per required service standards and in accordance with the regulatory requirements.
• To follow up the operations irregularities and preclude recurrence. 
• Handle enquiries from shippers, consignees, and Government parties.
• Act as interfaces between operations team with the direct customers, truckers or cargo agents to ensure feedbacks are instantly responded and achieve customer satisfactions.
• To monitor the performance of staff and operations contractors to ensure the service standards are met and initiate suggestion for services improvement.
• Other ad-hoc duties as assigned. 

Requirements: 

• F.5 with passes in English, Chinese Language and Mathematics or Holder of HKDSE or equivalent. 
• Minimum of 5 years’ experience in airlines, air cargo terminals, ground handling agents, logistics companies, warehouses, or freight forwarding companies, preferably with supervisory experience. 
• Hands-on experience in the air-cargo terminal operations would be an advantage. 
• Sound knowledge on air import, export, transshipment cargo and mail operations handling procedures. 
• Good command of both spoken and written English and Chinese. 
• Candidates with less experiences would be considered as Senior Cargo Services Officer.

Working Hours: 

• Average 5 days’ work week, 9 hours work per day including meal break.
• Shift duties are required starting with 07:00 – 16:00/ 15:00 – 24:00/ 23:00 – 08:00 (Subject to operation needs).  

Benefits: 

• New Joiner Bonus up to $12,000 
• Discretionary Bonus 
• Shift and Overnight Allowances 
• Superior Annual Leave and Holidays 
• Airport/Group Staff Discounts 
• Employee/Dependent CX Air Ticket Discount 
• Employee/Dependent Medical Benefits 
• Training/Sponsorship Program 
• Good Career Ladder

Cathay Pacific Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.