Application Support Specialist – IT
Our client is an International Information Technology System Developer and they are now looking for high caliber candidates with passion and commitment to join their service team.
- Handle customer calls for enquiries and helpdesk support
- Follow up customer requests and/or technical support cases
- Provide assistance to help customers resolve problems encountered
- Escalate technical issues to application support for additional troubleshooting
- Monitor SLA metrics according to customer agreements and internal regulation
- Degree in Computer Science or related subjects
- Over 1 years relevant experience as customer support/ technical support
- Knowledge in Java, Java Script, MS Office, Windows would be an advantage
- Good Analytic, problem-solving, communication and interpersonal skills
- Good in spoken and written English and Chinese is a Must
- Good team management skills and leadership skills
PLEASE VISIT OUR WEBSITE AT: http://www.prowess.hk FOR MORE POSITIONS.
Whatsapp for interview at 52234521
Tel : 852 - 2838 9621
For interested candidates, please submit your full resume with expected salary in MS Word format to us through the above email or fax number.