Donor Service Officer

KEY AREAS OF ACCOUNTABILITY:

• Support the preparation of appeals and marketing campaigns, including research the relevant materials from the centralized content hub and prepare for the draft materials
• Coordinate with external suppliers on production of marketing materials
• Support donor acquisition campaigns through tele-marketing
• Responsible for fundraising related administration work and reporting
• Assist with basic digital marketing activities and social media campaigns for soliciting donors’ support, which include photo or video editing
• Manage part time team to solicit child sponsorship donors at events
• Assist with other responsibilities within the fundraising team as assigned

QUALIFICATIONS, SKILLS AND EXPERIENCE

• 1-2 years relevant working experiences
• Diploma or degree holder in Marketing or related disciplines
• Good with numbers to handle reports 
• Excellent command of both written and spoken Chinese (Cantonese) and English
• Capable to prioritize tasks and adapt to sudden changes of work requirement, such as putting up an appeal within 48 hours during onset of emergencies / large scale disasters
• Detailed minded and strong organization and communication skills
• Responsible, detail-oriented and able to work under pressure and handle multiple tasks independently and be a team player
• Lots of initiatives and with a can-do and adaptable attitude
• Basic knowledge of graphic software and photography
• Strong passion to work in NGO sector