Service Support Specialist
Prowess Recruitment Consulting Limited
公司用戶
Prowess Recruitment Consulting Limited is a fast growing company and committed to providing recruitment executive research services. To effectively serve clients and candidates, as well as recruiti...了解更多
Our client is an MNC that provide quality logistic services to worldwide customers. To better cope with the expanding business, they are looking for high caliber candidate to join their customer service team as a Service Support Specialist.
Responsibility:
- Provide helpdesk support for customer’s regarding the company’s logistic platform and tools
- Handle customer’s enquiries by phone in professional manner
- Identify and troubleshooting all technical problems raised by customers; provide onsite support if needed
- Assist customers on platform registrations and provide general training
- Ensure the service quality and performance of the tools are met with company’s standard
- Introduce and promote new features/versions of the tools to customers and seek for potential business opportunities
Requirement:
- Diploma or above
- 1-5 years of experience in helpdesk support, IT or customer service field
- Experience in handling online air waybill / booking system is an advantage
- Strong communication skills and customer focused
- Hands on experience in MS Windows, MS Office and web base tools
- Knowledge in SAP or ERP system is an advantage
- Good command of both spoken and written in English and Chinese (Cantonese and Mandarin)
- Problem-solver with strong analytical mind, proactive and responsive
Whatsapp : 52234521
VISIT OUR WEBSITE AT: http://www.prowess.hk
For interested candidates, please submit your full resume with expected salary in MS Word format to us through the above email or fax number
Tel :2838 9621
Fax:2838 9620
Email:jobs@prowess.hk
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。