Service Support Specialist

Our client is an MNC that provide quality logistic services to worldwide customers. To better cope with the expanding business, they are looking for high caliber candidate to join their customer service team as a Service Support Specialist. 

Responsibility:

• Provide helpdesk support for customer’s regarding the company’s logistic platform and tools
• Handle customer’s enquiries by phone in professional manner
• Identify and troubleshooting all technical problems raised by customers; provide onsite support if needed
• Assist customers on platform registrations and provide general training
• Ensure the service quality and performance of the tools are met with company’s standard
• Introduce and promote new features/versions of the tools to customers and seek for potential business opportunities 

Requirement:

• Diploma or above
• 1-5 years of experience in helpdesk support, IT or customer service field
• Experience in handling online air waybill / booking system is an advantage
• Strong communication skills and customer focused
• Hands on experience in MS Windows, MS Office and web base tools
• Knowledge in SAP or ERP system is an advantage
• Good command of both spoken and written in English and Chinese (Cantonese and Mandarin)
• Problem-solver with strong analytical mind, proactive and responsive

Whatsapp : 52234521 

VISIT OUR WEBSITE AT: http://www.prowess.hk 

For interested candidates, please submit your full resume with expected salary in MS Word format to us through the above email or fax number

Tel :2838 9621

Fax:2838 9620 

Email:jobs@prowess.hk