"URGENT" Client Service Assistant, Payment Service

"URGENT" Client Service Assistant, Payment ServiceOvertime work is Needed with pay + Peak Season BonusContract: ASAP – Dec 31, 2020 (Subject to extension)

Salary: $16,000-$16,500/mth + OT + Peak Season Bonus + 13 Pay leaveWorking Days: Mon-Sat: 9:00am – 6:00pm, Average 5.5 days per week)

Working Location: Kowloon/ Hong Kong Island (Subject to the operation needs; mainly Quarry Bay)

Counter Service Operations

• Maintain counter service operations in order to follow company payment guidelines
• Provide accurate and efficient premium collection services to customers, agents and brokers
• Conduct survey to customers / agents / brokers
• Collect premium properly, and issue receipts correctly
• Maintain proper files and records of office

Backend Duties (Partial)

• Handle payment enquires properly to enhance customer experience
• Respond to email inquiries from other departments assigned by Manager
• Answer & handle payment inquiries at counter

Other Responsibilities

• Support and participate all assigned ad-hoc projects or tasks assigned by superior*

Requirements

• Higher Diploma above or equivalent with Cashier/ Payment/ Customer Services experience is preferred
• Flexible, stable, responsible, willing to learn & detail minded person
• Good Communication & Interpersonal skills
• Good command in Mandarin & Cantonese
• Basic PC skills