Customer Relations and Operations Executive 客戶服務及營運助理

僱主資料

Mix Solution Limited

公司用戶

MixCare Health is a healthtech SaaS solution targeting the well-being of employees, insurers and end-users. Our vision is to provide a digitalised, affordable and flexible well-beings solution for ...了解更多

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Job Highlights

  • Customer Service
  • Business Operations
  • Admin support

Job Description

We are looking for a proactive, responsible and pleasant individual to assist us in our customer service and business operations. We provide on-going training and we are looking for the right candidates to grow with us.

Responsibilities

You will be assigned to provide:

  • Customer sales support, including handling phone and email enquiries
  • Provide customer support in product/service ordering, booking arrangements, purchase incentives and promotions
  • Proactively listen to customers' needs and provide relevant solutions to their problems
  • Handle customer follow up and ensure service quality is maintained
  • Handle Vendor Support
  • Support simple operations activities such as uploading and updating vendors, products and services content online and all other booking information
  • Support business operations with regular data entry and information upload
  • Provide admin support for the BD team as well as any Adhoc tasks

Requirements

  • University degree holder
  • Passionate about health and wellness and open to learning
  • Fluent in written and spoken English & Chinese (Cantonese). Mandarin is an advantage
  • Advanced communication skills are required in both written and spoken English
  • Proficiency in Word, Excel, Powerpoint & Chinese Word Processing.
  • Tech-savvy
  • Minimum 1-2 years working experience
  • Presentable and health-conscious
  • Excellent interpersonal and communication skills, enjoys connecting with people
  • Possess a calm, patient and mature personality
  • Resourceful, self-motivated, organized, diligent and a team player with good working attitude
  • Able to work quickly and accurately under pressure and manage multiple tasks at once while maintaining the set priorities in a start-up environment.
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