Customer Relations and Operations Executive 客戶服務及營運助理

Job Highlights

• Customer Service
• Business Operations
• Admin support

Job Description

We are looking for a proactive, responsible and pleasant individual to assist us in our customer service and business operations. We provide on-going training and we are looking for the right candidates to grow with us.

Responsibilities

You will be assigned to provide:

• Customer sales support, including handling phone and email enquiries
• Provide customer support in product/service ordering, booking arrangements, purchase incentives and promotions
• Proactively listen to customers' needs and provide relevant solutions to their problems
• Handle customer follow up and ensure service quality is maintained
• Handle Vendor Support
• Support simple operations activities such as uploading and updating vendors, products and services content online and all other booking information
• Support business operations with regular data entry and information upload
• Provide admin support for the BD team as well as any Adhoc tasks

Requirements

• University degree holder
• Passionate about health and wellness and open to learning
• Fluent in written and spoken English & Chinese (Cantonese). Mandarin is an advantage
• Advanced communication skills are required in both written and spoken English
• Proficiency in Word, Excel, Powerpoint & Chinese Word Processing.
• Tech-savvy
• Minimum 1-2 years working experience
• Presentable and health-conscious
• Excellent interpersonal and communication skills, enjoys connecting with people
• Possess a calm, patient and mature personality
• Resourceful, self-motivated, organized, diligent and a team player with good working attitude
• Able to work quickly and accurately under pressure and manage multiple tasks at once while maintaining the set priorities in a start-up environment.