Customer Care Officer (5-day work)
HKT Services Limited
公司用戶
香港電訊是科技、媒體及電訊的領導者，扎根香港逾150年。香港電訊作為真正的5G 網絡營運商，為企業及大眾接通本地和全球。我們的全方位企業應用方案，成為企業進行數碼轉型的不二之選。與此同時，我們全面的流動通訊及智能生活服務組合，豐富大眾日常生活，並滿足他們對工作、娛樂、教育、健康，以至可持續低碳生活的各種需要。連同我們支援數碼經濟發展及協助香港作為國際金融中心連繫世界的數碼企業業務，香港電訊...了解更多
Your role
You will be responsible for handling escalated complaints concerning respective customer service commitments.
Your major duties include:
To handle hotline calls and complaints cases escalated from 1st tier team members and provide solutions to tackle customer's requirement
To jointly work with other departments and identify possible solutions to settle the case
To assist Team Manager in statistic reports compilations
To consolidate feedback from team members and make recommendations to the management for improvements on operational efficiency
To succeed in this role
Relevant customer service or complaint handling experience in telecom industry preferred
Candidate without experience will be considered as Assistant Customer Care Officer
Excellent interpersonal and communication skills
Good analytical and problem solving skills
Resilient and positive attitude, result-oriented
Highly responsible and capable of working under pressure
Proven ability to communicate
(written & verbal) in English and Chinese
Working hours
Mon-Fri, 0900-1830 (Sat, Sun & PH off)
Working location
Shatin
FaceTime interview
Whatsapp 6029 4292 # I want to make
an interview appointment
Application method
You can also send us your resume (please indicate the position applied) via the following methods.
Email: career-hkthome@pccw.com
Whatsapp: 6029 4292
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be
treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in
accordance with the employer's privacy statement, a copy of which will be provided immediately uponrequest.
申請工作時，切勿提供重要的個人資料，例如身份證、銀行戶口及信用卡的資料。
不要隨便相信「無需經驗、學歷」，又「人工高、福利好」的招聘廣告，應留意空缺工資與所需條件是否合乎現實和市場水平。對公司背景資料、空缺職責或行業亦應有基本認識。