Customer Care Officer (5-day work)

 Your role 

You will be responsible for handling escalated complaints concerning respective customer service commitments. 

  

Your major duties include: 

Ÿ To handle hotline calls and complaints cases escalated from 1st tier team members and provide solutions to tackle customer's requirement 

Ÿ To jointly work with other departments and identify possible solutions to settle the case 

Ÿ To assist Team Manager in statistic reports compilations 

Ÿ To consolidate feedback from team members and make recommendations to the management for improvements on operational efficiency 

  

To succeed in this role 

Ÿ Relevant customer service or complaint handling experience in telecom industry preferred 

Ÿ Candidate without experience will be considered as Assistant Customer Care Officer 

Ÿ Excellent interpersonal and communication skills 

Ÿ Good analytical and problem solving skills 

Ÿ Resilient and positive attitude, result-oriented 

Ÿ Highly responsible and capable of working under pressure 

Ÿ Proven ability to communicate
(written & verbal) in English and Chinese 

  

Working hours 

Ÿ Mon-Fri, 0900-1830 (Sat, Sun & PH off) 

  

Working location 

Ÿ Shatin 

  

FaceTime interview

Whatsapp 6029 4292 # I want to make
an interview appointment 

  

Application method

You can also send us your resume (please indicate the position applied) via the following methods.

Email: career-hkthome@pccw.com

Whatsapp: 6029 4292
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be
treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in
accordance with the employer's privacy statement, a copy of which will be provided immediately uponrequest.