Training Officer, Company Award and Mystery Shopper


HKT Services Limited


HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong publ...了解更多


Your role

  • Assist to delivery the soft skills training to our frontline sales of mobile business
  • Support the participation of various internal and external company awards
  • Manage the Mystery Shopper Program and support the functions of service excellence culture and making sure standard and practices are aligned
  • Prepare training report analysis and keep all training records up-to-date
  • Coordinate cross teams and/or departmental activities
  • Support ad hoc projects as assigned

To succeed in this role

  • Bachelor degree in Training, Human Resources, Business Administration or related disciplines
  • 1 years’ relevant experience, preferably gained in Telecommunications/ Retail industry
  • Strong and responsible team player who is proactive and agile with the "can-do" attitude in a fast-paced market environment
  • Good command of both written and spoken English and Chinese (Cantonese)
  • Fresh graduate will also be considered

Working Location: Tuen Mun or Quarry Bay (Flexible Working Location)

We offer competitive remuneration package with a wide range of fringe benefits including

  • 5-day week
  • Discretionary Bonus
  • Comprehensive Medical Coverage
  • Staff Offer
  • Non-contributory Retirement Benefits Scheme

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities.

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( ), a copy of which will be provided immediately upon request.