Guest Services Officer / Senior Guest Services Officer

Job Responsibility:

• Handle day-to-day front desk duties such as general enquiry (phone / email), registration, check in / check out, reservation, cashier, etc.;
• Handle enquiry and complaint;
• Maintain good relationship with in-house guests, booking handlers and contractors etc.;
• Cooperate with the housekeeping team for the rooms related issue including rooms status, defect rooms and maintenance orders;

Job Requirements:

• Diploma in Hospitality Management or related disciplines;
• 1 years relevant working experience;
• Customer-oriented with good communication and interpersonal skills;
• Able to work independently and a good team player;
• Good command of both written and spoken in English, Cantonese and Mandarin;
• Good PC skills (e.g. MS Word, Excel, etc.);
• Shift Duty or Fixed overnight duty (negotiable);
• Fresh graduate will be considered;
• More experience will be consider as senior officer