Customer Officer - Japanese Speaking (客戶服務主任, 日文)


HKT Services LTD


About HKT Consumer Business Group A member of HKT, the market’s only quadruple-play experience provider, the Consumer Business Group offers an array of telecommunications and smart living products ...了解更多


Your role

  • To provide professional customer services to clients via phone calls / email / live chat;
  • To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events
  • To manage communication with customers in a friendly, professional & courteous manner
  • To perform ad-hoc tasks as assigned.
  • Work Location: Shatin (near MTR City One Station / Shek Mun Station)
  • Shift duty between 09:00 -24:00 (48 working hours per week)

To succeed in this role

  • HKCEE / DSE graduate or above
  • Fluency in Japanese in both written and spoken is a MUST
  • Effective communication in written & verbal English & Chinese
  • Keen interest in lifestyle living
  • Customer-oriented, good telephone manners & problem-solving skills
  • Proficient in MS Excel, Word, PowerPoint, and Chinese word processing


1. Whatsapp 5438 4792 預約面試
2. 電郵履歷表至 (請註明所申請上班時間) 

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities.

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (, a copy of which will be provided immediately upon request.