IT Support / Customer Services / Helpdesk ( Shift Duty required )
Client : A Global Telecom / Data Center Corporation with strong business operations in Hong Kong
Position : IT Support / Customer Services / Helpdesk ( Shift Duty required )
Work location – Shatin
Permanent
Shift duty required ( 08:00 - 20:00 and 20:00 - 0800 / 2 day on duty then 2 day off duty ( include Saturday / Sunday / Public holiday ))
Job duties:
• Provide professional concierge & customer services to clients and internal users via phone or email
• Handle customer and VIP inquiries globally (Europe & US) and fulfil customer requests on IT services
• Manage communication with customers and VIP in a friendly, professional & courteous manner
• Resolve customer complaints, establish relationships with customers, learning their preferences
• Create and maintain regular reports
• Perform Tier-1 trouble shooting and problem analysis on IT services
• Keep track of incident throughout the incident lifecycle
Candidate Requirement :
• Diploma or above
• Proficient in English and Cantonese
• 1 year relevant experience in IT helpdesk or customer service
• Experience in facing customers
• Good interpersonal and communication skills
• Customer-oriented, good telephone manner and problem solving skills
• Shift duty required
For job application, please email your updated resume to both cv@itsearch.com.hk and matthewlee@itsearch.com.hk
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