Customer Service (Virtual Banking / Digital Platform / Telecom)

 Job summary: 

Are you passionate about delivering
exceptional customer experiences and building strong client relationships? Join
our team and explore exciting career opportunities across Virtual Banking,
Digital Customer Services, and HKT Premier Relationship Management.1.  

Customer Service Officer (Virtual Banking) 

Location: Quarry Bay 

Monthly Salary: Up to HK$28,000 

24/7 Shift Duty (Monday to Sunday) 

Key Responsibilities 

• Handle customer enquiries professionally via phone, email, and live chat 
• Deliver exceptional customer service and maintain strong customer relationships 
• Resolve customer issues efficiently and ensure customer satisfaction 
• Maintain high service standards in a fast-paced banking environment
• Requirements 
•  Degree holder OR passed 5 subjects in HKCEE/HKAL/HKDSE 
• Experience in call centre, hotline, customer service, banking operations, teller services, or phone banking is an advantage 
• HKSI Paper 1, 7 and 8 qualifications are an advantage 
• Good command of English and Mandarin 
• Strong communication skills and customer-oriented mindset 
• Willing to work on a 24/7 rotating shift schedule 

   

2.Customer Service Executive (Digital Platform) 

📍 Location: Mei Foo
💰 Monthly Salary: Around HK$18,000
🗓️ 5-Day Work Week (Monday to Sunday Shift
Roster) 

Fixed Shift
Option (Choose One Only): 

· Morning Shift:
08:00 – 18:30 

· Evening Shift:
12:30 – 00:00 

Key
Responsibilities  

• Provide timely support to local and overseas customers (B2B & B2C) through multiple channels including phone, email and live chat 
• Handle general customer enquiries in a positive, friendly and professional manner 
• Follow up on customer requests and service needs via phone and email 
• Provide assistance and user guidance for digital platforms and mobile applications 
• Ensure compliance with service standards and operational procedures to support smooth hotline operations 

Requirements  

• Fresh graduates are welcome 
• Good command of Cantonese, with basic English and Mandarin proficiency 
• Proficient in Chinese and English input methods 
• Basic IT knowledge and computer literacy 
• Customer-oriented with strong communication skills 

   

3. Senior / Relationship Account
Executive (HKT Premier) 

Location: Lai Chi Kok
 

Monthly Salary with
Commission: Up to HK$90,000 

5-Day Work Week |
Shift Duty Required 

Key Responsibilities  

• Promote and provide personalized one-stop-shop quad-play products and services to HKT Premier customers 
• Develop and maintain strong relationships with VIP customers and identify their lifestyle and connectivity needs 
• Recommend tailored solutions including home automation, home networking, broadband, Pay TV, and fixed-line services 
• Drive sales performance and achieve assigned business targets and KPIs
• Identify upselling and cross-selling opportunities through proactive account management 
• Liaise with architects, interior designers, contractors, IT managers, and other professionals to ensure smooth project executionCollaborate with internal sales, marketing, and operations teams to deliver excellent customer experiences 

Requirements  

• Diploma or above in any discipline 
• At least 3 years of experience in sales and customer service, preferably in a sizable organization 
• Experience in telesales, insurance, banking, or account management is an advantage Self-motivated, positive, and customer-oriented 
• Strong communication, negotiation, project management, and interpersonal skills 
• Candidates with more experience will be considered for the Senior Relationship Account Executive position 

   

Why Join Us? 

✅ Competitive salary and attractive incentive
scheme
✅ Comprehensive training and career development
opportunities
✅ Exposure to banking, telecommunications, and
premium customer segments
✅ Join a leading organization with strong
growth and advancement prospects
✅ Dynamic and customer-centric working
environment 

Apply Now 

Whether you excel in customer service or
relationship management, we invite you to take the next step in your career and
join our growing team. 

Whether you excel in customer
service or relationship management, we invite you to take the next step in your
career and join our growing team. 

WhatsApp
Enquiries / Application: +852 6392
5242

Feel free to contact us via WhatsApp for more information about our openings.