Control Centre Executive - Airport

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Prowess Recruitment Consulting Limited

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Prowess Recruitment Consulting Limited is a fast growing company and committed to providing recruitment executive research services. To effectively serve clients and candidates, as well as recruiti...Know more

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Our client is one of the leading companies providing aviation logistics services in Hong Kong, they are looking for professionals in Customer services field to cope with their business growth: 

Main Job Responsibility : 

  • Reporting to the Control Centre Supervisor.
  • You will be responsible for real time monitoring of both network and commercial flights to ensure on-time performance and co-ordination with Airlines and Ground Handling Agents for uplift status 
  • Handling operational communications with other Centres & Gateways 
  • Monitoring uplift status of shipments which passes through Control Centre, and supporting the execution of contingency actions as and when it is required 
  • Adhering to standards and protocols of pre-alert, e-mails, and other shipment monitoring tools with the internal company network
  • Interfacing with local country Customer Services for network tracing and investigation of service performance issues

Requirements:

  • Diploma holder or equivalent
  • Over 3 years’ customer services or clerical experience or university graduate in Logistics or Transportation with some working experience
  • Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
  • Good typing skills and familiar with using MS Word and MS Excel
  • Fluent spoken English and Cantonese, Putonghua is preferred
  • Good analytical, telephone manner and customer services skills
  • Willing to work on 24-hour shift duties

PLEASE VISIT OUR WEBSITE AT: http://www.prowess.hk

Priority Application through our website will be firstly considered and it also enhances our efficiency. For interested candidates, please submit yur full resume by filling in the online application / clicking "Apply Now". 

For interview, please contact us via whatsapp at 52234521.

Tel : 852 - 2838 9621 

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