Control Centre Executive - Airport

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Prowess Recruitment Consulting Limited

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Prowess Recruitment Consulting Limited is a fast growing company and committed to providing recruitment executive research services. To effectively serve clients and candidates, as well as recruiti...Know more

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Our client is one of the leading companies providing aviation logistics services in Hong Kong, they are looking for professionals in Customer services field to cope with their business growth: 

Main Job Responsibility : 

  • Reporting to the Control Centre Supervisor.
  • You will be responsible for real time monitoring of both network and commercial flights to ensure on-time performance and co-ordination with Airlines and Ground Handling Agents for uplift status 
  • Handling operational communications with other Centres & Gateways 
  • Monitoring uplift status of shipments which passes through Control Centre, and supporting the execution of contingency actions as and when it is required 
  • Adhering to standards and protocols of pre-alert, e-mails, and other shipment monitoring tools with the internal company network
  • Interfacing with local country Customer Services for network tracing and investigation of service performance issues


  • Diploma holder or equivalent
  • Over 3 years’ customer services or clerical experience or university graduate in Logistics or Transportation with some working experience
  • Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
  • Good typing skills and familiar with using MS Word and MS Excel
  • Fluent spoken English and Cantonese, Putonghua is preferred
  • Good analytical, telephone manner and customer services skills
  • Willing to work on 24-hour shift duties


Priority Application through our website will be firstly considered and it also enhances our efficiency. For interested candidates, please submit yur full resume by filling in the online application / clicking "Apply Now". 

For interview, please contact us via whatsapp at 52234521.

Tel : 852 - 2838 9621 

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