Call Centre Officer (Govt. Dept./Mid-Shift/5 days work week)
Employer Info
Epro Telecom Services Limited
Company User
Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...Know more
Job Info
The job posting already ended, click here to search related jobs.
Key Highlight:
- Comfortable working environment
- Call centre in Govt. Dept.
- Good career prospect
Job Responsibilities:
- To answer enquiries and complains from client departments and general public in the service centre of Government Department;
- To refer service requests to relevant units for follow-up action;
- To maintain surveillance and handle information of remote imaging and monitoring system;
- To keep the contact lists up-to-dated; and
- To carry out other duties as directed
Job Requirements:
- Completion of Form 5, or equivalent; Chinese and English must be passed in public exam
- At least 2-3 years working experience in customer service / hotline centre;
- Experience in 1823 hotline is an advantage
- Good telephone manner, customer service and communication skills;
- Fluent in spoken English and Chinese, and written English and Chinese;
- Be able to use general computer software, including Microsoft Office Applications and Chinese / English word processing
- Shift duty is required
- Candidate with more experiences will be consider as Asst. Supervisor
- Immediate available is highly preferable
Working Hours:
- 5 Days per week
- Work location: Kowloon Bay
- Mid-Shift duty: 1pm-11pm
Beware of Employment Traps
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
Don't believe in job advertisements requiring barely any experience or qualifications but offering a good sum of money.