CRM Manager

Employer Info

YOU BEAUTY GROUP

Company User

You Beauty 擁有專業資深的服務團隊 , 包括 : 友善專業的美容師 , 治療師 , 美容顧問 , 纖體顧問等等。同時配合我們引進世界各地 , 嶄新美容技術及先進儀器 , 在各區專門店均為您提供多元化的美容服務 , 讓您的面部及身體 , 都能享受到全天侯式的呵護 , 致力為您塑造完美無瑕的肌膚和身段 , 讓您體驗無微不至的享受。  Know more

Job Info
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Job Descriptions:

  • Understand e-commerce competitiveness and customer behavior in respective markets via data analytics to maximise digital marketing efficiency
  • Business-wide consumer analytic and consumer reporting, customer purchasing behaviour, segmentation and consumer insights to deliver brand sales and market share targets
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the company and captures all required information at key touch-points in the customer life cycle
  • Takes initiative in directly reaching out to consumers in an effort to gather feedback and ensure that the business’s consumer relations programs are effective and facilitate the execution of successful marketing campaigns enabling consumer loyalty
  • Responsible for customer database management, delivering report analysis on a regular basis on digital marketing performance results, customer segmentation and online purchase behavior to support e-commerce digital marketing strategy and CRM enhancement
  • Work closely with operations team, I.T. Department and internal department to ensure the action plans and marketing campaigns roll-out effectively, from scratch till completion

Requirements:

  • Bachelor Degree from statistics, data analysis, business or related disciplines
  • Minimum 4 years of experience in customer data analysis / CRM / loyalty marketing gained from FMCG, beauty or retail sectors with proven record
  • Experience in skills in data analysis & managing sales campaign
  • Good command of spoken and written English and Chinese
  • Detail-minded, strong sense of ownership, and able to learn independently
  • Proficiency in MS Word, Excel, PowerPoint, and other project management tools

Interested parties, please click "Apply Now" or whats app55611256 for any enquiries. 

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