客戶服務助理

Employer Info

香港寬頻有限公司

Company User

香港寬頻集團是具領導地位的綜合電訊及科技方案供應商,總部位於香港,其業務遍及香港、澳門、中國內地、新加坡和馬來西亞。集團透過香港寬頻、香港寬頻企業方案及 JOS三大品牌,為企業及住宅市場提供全方位方案,包括寬頻、數據連接、雲端與數據中心、Wi-Fi 管理、業務延續服務、系統整合、網絡安全、流動通訊、漫遊方案、數碼方案、話音及協作、辦公室用品-綜合為一站式的數碼轉型服務(Transformat...Know more

Job Info

What efforts you need to make for this role?

  • Handle day-to-day customer enquiries/ complaints from Social media (e.g. Facebook)
  • Handle verbal and written customer enquiries/ complaints in a professional and timely manner
  • Maintain consistent and excellent service to customers
  • Provide courteous, professional, efficient and flexible service in order to maximize customer satisfaction
  • Collate and review reports regarding social media mentions, response levels etc. for management analysis

Let's check if you are/ have:

  • Degree holder in any discipline with at least 2 years customer service experience
  • Customer-oriented, detail-minded, with outgoing personality and good communication skills
  • Open-minded team player, flexible, adaptive thinker and fun spirit
  • Curiosity to learn new things, not afraid of taking challenges and initiatives, ask questions and implement strategies
  • Good command of written and spoken English & Chinese
  • Familiar with PC software (e.g. MS Word & Excel)
  • Candidate with more experience will be considered as Senior Customer Services Executive
  • Immediate available is highly preferred
  • Shift duty is required (Mon to Sun ; 09:00 - 22:00 any 8 hours) with Shift Allowance  
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