客戶服務助理
Employer Info
Job Info
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What efforts you need to make for this role?
- Handle day-to-day customer enquiries/ complaints from Social media (e.g. Facebook)
- Handle verbal and written customer enquiries/ complaints in a professional and timely manner
- Maintain consistent and excellent service to customers
- Provide courteous, professional, efficient and flexible service in order to maximize customer satisfaction
- Collate and review reports regarding social media mentions, response levels etc. for management analysis
Let's check if you are/ have:
- Degree holder in any discipline with at least 2 years customer service experience
- Customer-oriented, detail-minded, with outgoing personality and good communication skills
- Open-minded team player, flexible, adaptive thinker and fun spirit
- Curiosity to learn new things, not afraid of taking challenges and initiatives, ask questions and implement strategies
- Good command of written and spoken English & Chinese
- Familiar with PC software (e.g. MS Word & Excel)
- Candidate with more experience will be considered as Senior Customer Services Executive
- Immediate available is highly preferred
- Shift duty is required (Mon to Sun ; 09:00 - 22:00 any 8 hours) with Shift Allowance
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