Customer Officer (Premium Servicing)

Responsibilities

• To provide an professional customer service to our premium customer;
• To handle customer enquiries and resolve customer disputes or complaint cases;
• To summarize, analyze and identify issues from customer cases;
• To provide recommendation from customer perspectives for Team Manager/Sales Manager in order to enhance the team work quality and efficiency;
• To implement on-going service improvement initiatives.

Requirements

• Certificate holder or above;
• Strong business sense with good customer service and problem solving skills;
• Fluent English and Chinese communication skills would be essential;
• Customer-oriented, good telephone manner & problem solving skill;
• Proficient in MS Excel, Word, PowerPoint and Chinese word processing;
• Required shift and holiday work.

* $6,000 Join-in-Bonus is only applicable to walk-in candidates at Job Fairs or via online application to HKT Services Limited .

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to career-cso@pccw.com

For more information on other job opportunities of PCCW, please visit our website: http://www.pccw.com

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement - http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf