Customer Service Representative/客戶服務代表

Job Description

In this position, you will provide high-quality services to customers, which can help to build a solid foundation for the company's future development.

 

Job Responsibilities:

1. Provide quality pre-sales and after-sales services
2. Assist customers to Install or upgrade Homily software products
3. Educate customers to use Homily software products
4. To ensure customers enjoy the best product’s experience and maintain in excellent service levels
5. Follow up customer issues distributed by supervisor
6. Ensure customer‘s records are accurate and kept in a good timely manner
7. Complete the monthly KPI set by the company
8. Assist in the execution of company's projects and plans

In order to success, you should have the following requirements:

1. Post-Secondary or above
2. At least 1 – 2 years experiences in customer service industry
3. Basic understanding of the stock market is an advantage, but it is not necessary
4. Proactive team player with customer service mindset
5. Fluent in spoken and written Chinese

What you will get or we offer：

1. Job opportunities in Internet finance technology field
2. Diverse working environment
3. On job training
4. Rapidly developing teams, adequate development and advancement opportunities
5. Attractive compensation plan and clear career path

  

職位描述

此職位上，您將為客戶提供高質量的客戶服務，籍此為公司的業務發展定下堅固的基礎。

 

主要職責：

1. 提供優質的售前和售後服務
2. 為客戶安裝或更新弘曆軟件產品
3. 協助指導客戶使用弘曆軟件產品
4. 確保客戶享有最佳的產品體驗並保持卓越的服務水平
5. 跟進上級所派發的客戶問題
6. 確保所跟進或處理的客戶均有及時保存記錄和報告
7. 完成每月公司所定下的考核指標
8. 協助執行公司不定時的項目/計劃

為應對此職位挑戰，您應具備以下資歴：

1. 大專或以上學歷
2. 1 - 2年的客戶服務經驗
3. 股票市場基本應知是一種優勢，但並非必要
4. 良好的客戶服務和溝通技巧
5. 良好粵語及讀寫中文

你將獲得：

1. 互聯網金融科技工作機會
2. 多元化的工作環境
3. 在職培訓
4. 急速發展中的團隊，充足的發展及進升機會
5. 具吸引力的薪酬方案和明確的職業發展方向