Asst. Supervisor/Call Centre Officer (Govt. Dept./5 days work week)
Employer Info
Epro Telecom Services Limited
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Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...Know more
Job Info
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Job Responsibilities:
- To answer enquiries and complains from client departments and general public in the service centre of Government Department;
- To refer service requests to relevant units for follow-up action;
- To maintain surveillance and handle information of remote imaging and monitoring system;
- To keep the contact lists up-to-dated; and
- To carry out other duties as directed
Job Requirements:
- Completion of Form 5, or equivalent;
- At least 2-3 years working experience in customer service / hotline centre;
- Experience in 1823 hotline is an advantage
- Good telephone manner, customer service and communication skills;
- Fluent in spoken English and Chinese, and written English and Chinese;
- Be able to use general computer software, including Microsoft Office Applications and Chinese / English word processing
- Shift duty is required
- Immediate available is highly preferable
- Candidates with better experience may be considered as more senior position
Working Hours:
- 5 Days per week
- Work location: Kowloon Bay
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