Part-time Customer Service Officer

Part-time Customer Service Officer

Job Description 

Responsibilities

· Handle local and overseas telephone and email enquiries of a major sports event in Hong Kong 

· Provide appropriate assistance and follow-up actions to the enquirers 

· Consolidate daily hotline log and report to supervisors in a timely and orderly manner 

· Assist in data entry and data checking as required by supervisors 

Requirements

· Good comment of both spoken and written English and Chinese; Putonghua is essential 

· Good telephone manner and communication skills 

· High School Certificate or equivalent 

· Knowledge on sports and experience in participating and/or organizing sports events would be advantageous 

· Experience in customer services is preferred 

· Must be able to work on 18-20 September & 10 October 

· Must attend a one-day on-the-job training in mid-August (The 1-day training to let you know more about our company, the sports eventthat you will be involved and to help you prepare yourself to work with us as a strong team.)

Period

Late August – October 2019 & January – February 2020Remark: Working for 1-3days/week; must work on 18-20 September & 10 October; may require to work in November & December 2019 for 1-2 days 

Working Hours (On roster basis)

Monday – Friday 0900-2000 (Or half day: 0900-1400 / 1400-2000)Saturday 0900-1300

Salary : $70 per hour    

Application Method

Please send your CV to us to let us know more about you to yfung@actionhouseintl.com by 9 August (Fri). 

兼職客戶服務員

職位詳情 

工作範圍 

· 接聽大型體育活動的熱線電話及回覆電郵查詢 

· 為查詢者提供恰當協助，排解疑難 

· 記錄熱線電話內容並適時向主任匯報工作 

· 在需要時，協助主任輸入、整理及核對資料

工作要求 

· 能操流利廣東話、英語及普通話及具良好中英文書寫能力 

· 良好溝通技巧及電話應對能力 

· 中學畢業或以上程度 

· 熟悉體育活動或曾參加及/或統籌體育比賽為佳 

· 擁有客戶服務相關經驗者優先考慮 

· 必須於9月18-20日及10月10日工作 

· 必須出席將於8月中舉辦的一天在職訓練 (我們將為你提供一日的在職培訓，讓你能認識本公司的運作以及將要應付的體育活動的詳細安排，助你更快能投入你的工作崗位，和我們一起並肩作戰。) 

日期

2019年 8月尾 - 10月 及2020年1-2月註：需每星期上班1-3日，並必須於9月18-20日及10月10日上班；或需於11月至12月工作1-2天 

時間 (輪班制)

星期一至五　0900-2000 (或半日：0900-1400 / 1400-2000)星期六　　　0900-1300

時薪: HK$70 

申請辦法

請把你的個人履歷，在8月9日(星期五)前以電郵發送到 yfung@actionhouseintl.com，讓我們認識你。