Assistance Quality Assurance Executive (AQAE)

Employer Info

Epro Telecom Services Limited

Company User

Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...Know more

Job Info
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Job Responsibilities:

  • Mainly responsible and work closely with Guangzhou Team on quality assurance
  • Work with and assist Team Manager for daily operation and ad hoc projects
  • Responsible for quality control operations, including call monitoring and coaching to drive for improvement of call center quality standard
  • Ensure reliable and committed service provided in call center, assist in quality assurance program including optimizing customer experience relating to sales channels and services, as well as assist in continuing improvement activities
  • Cooperate and meet with different departments to ensure quality assurance programs have been successfully enforced
  • Search competitors' information on fixed line, broadband, Pay TV for training use
  • Prepare information and reports for improvement and sustain customer service standards
  • Identify improvement areas, design and implement solutions

Job Requirements:

  • Form 7 or above with tele-marketing experience is preferred
  • Customer oriented with excellent interpersonal and communication skills
  • Good team player, self-motivated, hard working, high degree of integrity, strong initiative and analytical skills, result-oriented with positive working attitude
  • Good telephone manner, Proficiency in MS Office (e.g. Words & Excel) applications, Chinese word processing
  • Knowledge of telecom product is definitely an advantage
  • Travel to Guangzhou Centers bi-weekly or subject to business need
  • 5 days work, shift duty is required 
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