Customer Service Officer (5 days work week)
Employer Info
Epro Telecom Services Limited
Company User
Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ra...Know more
Job Info
The job posting already ended, click here to search related jobs.
Key Highlight:
- New develop's Virtual Banking CS Team (Inbound)
- Experience in Call Center / Banking related is highly preferred
- Good Career Prospect
Job Responsibilities:
- Deliver professional customer service by responding to enquiries concerning account opening, banking products through emails, live chats, and inbound/ outbound calls and help resolve customer’s queries at first contact where possible
- Provide technical support to customers on the function of the mobile banking app.
- Adhere to the bank’s procedures, policy and regulations
- Handle product or service complaint by determining the cause of the issue; selecting and articulating the best solution
- Document necessary case information and offer customized solutions that benefit the customers
- Liaise with internal departments and provide feedback to customers.
- Provide support in administrative work
Job Requirements:
- Form 5 or above education level
- 2 years of Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Previous working experience in banking customer service center will be an advantage
- Good understanding of general retail and SME banking products and service as well as having sound knowledge in using Mobile Banking system and bank’s operating system.
- Good command of PC applications including MS Excel, Word and Power Point and Chinese word processing
- Good command of spoken and written English and Chinese (Cantonese and Mandarin)
- Candidates with more experiences will be considered as Senior Customer Service Officer
- Shift duty is required
- Immediate available is highly preferred
About Work:
- 5 days work week, Mon-Sun (8am-5pm or 3pm-11pm )
- Working Location: Prince Edward
- 1 year renewal contract
Beware of Employment Traps
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
Don't believe in job advertisements requiring barely any experience or qualifications but offering a good sum of money.