Customer Servicing & Order Control (CSOC)

Responsibilities:

-Perform daily processing of all client orders

-Manages communication and responds to order-related requests from Business Development and other departments throughout organization

-Update clients on their order status and manage their expectations

-Respond to clients' enquiries (via phone and email) in a timely and professional manner

-Records information in internal systems that support sales, production and finance departments and coordinates with relevant departments to ensure orders are accurately captured. 

-Ensures compliance to all company and regulatory policies related to the order management process

Languages:

-Good command of spoken and written English and Chinese (Cantonese and Mandarin) is a mandatory requirement

General Competencies:

-Superior attention to detail under tight deadlines 

-Detail minded, must possess strong interpersonal, analytical and problem solving skills

-Highly self-motivated and able to work independently, a good team player

Requirements:

-Diploma or above with at least 1 year of working experience in customer service/sales support

-Excellent complaint handling and communication skills

-Excellent time management, organizational, and communication skills

-Ability to adapt to frequent change

-Basic knowledge of credit and risk analysis; and KYC is an advantage

-Proficient in PC applications including Microsoft Word, Excel and Outlook.

We offer competitive remuneration package and comprehensive fringe benefits including medical insurance. Interested parties, please submit your application online. Applicants with less experience may be considered as a trainee. For more information about our company, please visit our website https://www.totalcredit.com.hk. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.