Deskside Support Engineer / Senior Deskside Support Engineer / Deskside Support Team Leader

Job Highlights  

• Attractive package
• Flexible working hours
• Working in large scale of company
• Good Career development 

Deskside Support Engineer 

Job Responsibilities:
· Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook
· Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools.
· Provide Install, Move and Change of deskside services to end users.
· Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
· Communicate effectively with end users and other support parties.
· Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Job Requirement:
· Diploma in Computer or related discipline
· At least 2 years working experience in I.T related field and have solid helpdesk or deskside support background.
· Knowledge in PC/Mobile/Tablet/iPad support
· Knowledge of Windows 7, 10, Apple OSX, Android and iOS of based applications.
· Solid experience in providing IT deskside support is preferable.
· Good communication and interpersonal skills
· Experience in banking or financial services industry is an advantage/preferred.
· Able to be working independence.
· Able to Overtime when necessary.
· Shift allowance will be provided when required to shift duty on holidays

Senior Deskside Support Engineer / Deskside Support Team Leader

Job Description: 
· Lead and coach the IT End User Service Support Team to provide support to end user.
· Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
· Communicate effectively with end users and other support parties.
· Evaluate the unresolved problems escalated by the team. Work with management and other support parties to solve those problems if required.
· Escalation / Complaint handling under the general End User Support cases
· Handle call logging report (Weekly & Monthly)
· Able to be working independence.
·Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook
·Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools.
·Provide Install, Move and Change of deskside services to end users.
·Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
·Communicate effectively with end users and other support parties.
Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Job Requirement:
· Higher Diploma in Computer or related discipline
· At least 5 years’ experience on end user support with at least 2 years’ experience on leader experience / senior role
· People oriented and teamwork centric.
· Good verbal and written communication skill in English.
· Understand of ITIL principles is an advantage.
· Able to Overtime when necessary.
· Shift allowance will be provided when required to shift duty on holidays

We offer attractive & competitive remuneration package & fringe benefit. Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hro.admin@ecfix.com with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.