Retail Guest Service Associate

 JOB ROLES AND RESPONSIBILITIES

Deliver Quality Guest Service

· Contribute to the Guest’s Park experience by anticipating their needs and offering Park information including events and directions 

· Look for opportunities to communicate with Guests and recommend the variety of service offered by Pictureworks 

· Be an advocate of PictureAir 

· Foster an inclusive environment where all Guests are welcomed, respected, valued and appreciated 

· Help capture memory 

Capture Exclusive Moments

· Capture high-quality Guest photos and utilising the guidelines for image composition 

· Create an individualised memorable experience for Guests while capturing their photos 

· Capture candid moments of Guests by integrating and supporting all operations 

Create Lifetime Memories

· Welcome, assist and invite Guests to view their photos 

· Personalise Guest images into cherished memories 

· Share portfolio of images with Guests 

· Assist Guests in determining which products best meets their needs 

· Sharing with Guest on the variety of services available for their own photos 

· Guide Guest on downloading photos from PictureAir and offers after-sales service 

JOB REQUIREMENTS

· Enthusiastic about engaging in Guest interaction 

· Strong verbal communication skills 

· Adapt to and understand new technologies 

· Work in a fast paced and changing environment 

· Engage positively with team members while maintaining a professional work environment 

· Self-motivated and ability to work independently 

· Complete repetitious tasks while maintaining quality and productivity standards 

· Flexible, adaptable, and able to commit during holidays and weekends 

DESIRED SKILLS

· Previous experience in the Guest/Customer service field 

· Knowledge and background in basic photography 

· Previous experience in a retail sales field