Retail Operations Assistant. E

 Job Highlights 

· 5-day work week 

· Analyze business data and trend 

· 2 years of retail Operations or frontline exp. 

Responsibilities  

• Provide CS to customer’s enquiry/ complaint/ order. 
• Responsible for oversee the daily store operations and ensure the achievement of sales targets, KPIs and operation efficiency 
• Analyze sales, stock and operation performance by reports; share insights to the relevant parties 
• Managing online shop and finish an online order. 
• Maintain close communication and business relationship with different stakeholders via phone calls, emails and instant messaging professionally and promptly to formulate quality service
  solutions and fast delivery 
• Generate ideas about future retail activities for to ensure best in class retail operational strategy 
• Perform clerical and administrative support to HK retail shops  
• Other ad-hoc assignments as assigned 

Requirements  

• Diploma or above 
• 2 years of retail Operations or frontline work experience  
• Detail minded, flexible and adaptable to fast-paced environment 
• Strong investigative sense, analytical, problem-solving and communication skills 
• Proficient in Microsoft Word, Excel, Power Point and Chinese word processing; 
• Good command of both spoken and written Chinese and English