IT Support Specialist

 What you'll be doing:  

• Manage IT help desk functions to ensure smooth operation, including troubleshooting issues, performing
  software upgrades, and resolving technical problems efficiently. 
• Perform IT tasks such as network and server administration and support, system checking, backup and report
  generation 
• Provide first tier trouble shoot help desk support for hardware/software issues (macOS, M365, MS
  Teams, OneDrive, SharePoint) and implement appropriate solutions 
• Administer and maintain Windows Server environment, including DHCP, DNS, file servers, and Group Policy
  Objects (GPO) 
• Manage Active Directory, ADFS, Azure AD Connect, and Azure Active Directory 
• Administer and troubleshoot Microsoft Exchange Server 2019 and Exchange Online in a hybrid deployment 
• Assist occasional IT requests from regional offices (China, Taiwan, Singapore) 
• upport other IT functions such as hardware management, software installation, network configuration, license
  renewals, system upgrades, and data backups 
• Explore and incorporate AI tools and solutions into daily operations, leveraging new skills gained from
  training 
• Perform ad-hoc projects and tasks as assigned 

What we're looking for:  

• Higher Diploma or Bachelor's degree in Information Technology, Computer Science, or related
  disciplines. 
• Minimum 2 years of experience in an IT support and administration or helpdesk role, working experiences in
  the IT, Telecommunications industry is a plus 
• Competent in Microsoft Office, Windows 10, and Outlook is a MUST 
• Strong technical knowledge and problem-solving skills with technical proficiency in Microsoft
  365, macOS, Active Directory, and basic networking 
• Experience in Web Server and network security such Firewall setting, VPN, Intruder Detection, Anti-Virus and
  Anti-Spamming, etc 
• Microsoft Certified: Azure Solutions is an advantage 
• Self-motivated, able to work independently 
• Good interpersonal and communication skills 
• Good command of written and spoken in English, Cantonese and Mandarin  
• Certifications such as or equivalent to MCSA, MCSE, Microsoft 365 Certified: Enterprise
  Administrator Expert, CompTIA Network+, or CompTIA Security+ are a plus