Senior Technical Consultant
Employer Info
HKT Services Limited
Company User
香港電訊是科技、媒體及電訊的領導者，扎根香港逾150年。香港電訊作為真正的5G 網絡營運商，為企業及大眾接通本地和全球。我們的全方位企業應用方案，成為企業進行數碼轉型的不二之選。與此同時，我們全面的流動通訊及智能生活服務組合，豐富大眾日常生活，並滿足他們對工作、娛樂、教育、健康，以至可持續低碳生活的各種需要。連同我們支援數碼經濟發展及協助香港作為國際金融中心連繫世界的數碼企業業務，香港電訊...Know more
Job Info
Key Responsibilities:
- Install, maintain, and repair broadband lines and routers
- Troubleshoot and resolve broadband line and router issues
- Identify upsell opportunity and upsell additional products and services to customers
- Take shift duty and ad hoc tasks as assigned
- Work independently and as part of a team
- Stay up-to-date on the latest broadband and Wi-Fi technologies
- Able to work effectively with customers and colleagues in difficult and stressful situations
- Demonstrate teamwork, motivation, and a results-driven mindset
Qualifications:
- Graduate from a technical institution in Computer Science, Electrical Engineering, or a related field, or equivalent work experience
- 3+ years of experience in broadband line provisioning and maintenance
- Proven experience in upselling products and services
- Strong communication and interpersonal skills
- Hands-on experience with fibre optic technology
- Experience with home networking and IoT equipment
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